Your privacy and data security are fundamental priorities at gan89
All personal and financial data is protected with 256-bit SSL encryption, the same standard used by international banks.
We never sell, rent, or share your personal information with third-party marketers or unaffiliated companies.
We collect only the information necessary to operate our services, process transactions, and comply with regulations.
You have the right to access, correct, or delete your personal data at any time through your account settings or by contacting support.
Your data is stored on secure servers with restricted physical and digital access, protected by multiple security layers.
Our privacy practices comply with international data protection standards and gaming industry best practices.
Last Updated: January 2026 | Effective Date: January 1, 2026
This Privacy Policy describes how gan89 ("we", "us", "our") collects, uses, stores, and protects personal information from users ("you", "your") of our online gaming platform located at https://gan89.cam and associated services. We are committed to protecting your privacy and handling your personal data with transparency and in accordance with international data protection standards.
This policy applies to all Indonesian residents who register accounts with gan89, make deposits or withdrawals, play games, place bets, or otherwise interact with our platform. By creating a gan89 account and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
gan89 operates under international gaming licenses from offshore jurisdictions. While we serve Indonesian users, our data processing activities are governed by the laws of our licensing jurisdiction and international data protection principles. We implement security measures that meet or exceed industry standards to protect your information.
When you register for a gan89 account, you voluntarily provide us with personal information including:
When you use gan89 services, we automatically collect certain technical and usage information:
In limited circumstances, we may receive information about you from third-party sources:
gan89 uses your personal information for the following legitimate business purposes:
We process your personal data based on the following legal grounds:
gan89 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients in limited circumstances:
All third-party service providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than providing services to gan89.
We may disclose your information to government authorities, law enforcement, or regulatory bodies when:
In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. You will be notified of any such change and given options regarding your data.
gan89 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations. Our specific retention periods are:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | 7 years after account closure | Gaming license and AML compliance |
| Transaction Records | 7 years after transaction date | Financial audits and tax requirements |
| KYC Verification Documents | 7 years after account closure | Regulatory record-keeping obligations |
| Gaming Activity Logs | 5 years | Dispute resolution and license compliance |
| Marketing Communications | Until you opt out or 2 years of inactivity | Customer relationship management |
| Customer Support Tickets | 3 years after resolution | Quality assurance and training |
After the applicable retention period expires, we securely delete or anonymize your data so that it can no longer identify you personally. You may request earlier deletion of certain data by contacting us, subject to our legal obligations to retain information for regulatory purposes.
gan89 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
gan89 does not store full credit card numbers or CVV codes on our servers. All payment transactions are processed through PCI-DSS compliant payment gateways operated by Indonesian banks and e-wallet providers. We store only the minimum information necessary to identify your payment method for withdrawal purposes (last 4 digits of account number, bank name).
As a gan89 user, you have the following rights regarding your personal information:
You have the right to request a copy of all personal data we hold about you. Log in to your account dashboard to view your profile information, transaction history, and gaming activity. For a comprehensive data export, contact our support team.
If any of your personal information is inaccurate or incomplete, you can update it directly through your account settings or by contacting customer support. We will verify your identity before making changes to sensitive information like your name or date of birth.
You may request deletion of your personal data by closing your account. Note that we must retain certain information for 7 years to comply with gaming regulations and anti-money-laundering laws. After the legal retention period, all personal data will be permanently deleted.
You can request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of information you dispute. During the restriction period, we will store your data but not actively process it.
You may object to our processing of your data for marketing purposes at any time. Click the "unsubscribe" link in promotional emails or adjust your communication preferences in your account settings.
You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit it to another service provider if technically feasible.
To exercise any of these rights, contact our Data Protection Officer at [email protected] (displayed as plain text). We will respond to your request within 30 days after verifying your identity. There is no fee for exercising these rights unless your request is manifestly unfounded or excessive.
gan89 operates from offshore jurisdictions and uses international service providers for hosting, payment processing, and game content delivery. This means your personal data may be transferred to and processed in countries outside Indonesia.
When we transfer your data internationally, we ensure adequate protection through:
Countries where your data may be processed include Singapore, Hong Kong, and European Union member states, all of which have robust data protection frameworks.
gan89 uses cookies and similar technologies to provide and improve our services. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies will prevent you from using certain platform features. Note that opting out of analytics or marketing cookies does not affect your ability to play games or place bets.
The gan89 platform may contain links to third-party websites, social media platforms, or external services. This Privacy Policy does not cover how those third parties collect, use, or protect your information. We recommend reviewing the privacy policies of any third-party sites you visit.
gan89 is not responsible for the privacy practices or content of external websites, including Indonesian banks, e-wallet providers, or game studios. When you interact with these services, you are subject to their own terms and policies.
gan89 services are strictly restricted to individuals who are at least 21 years of age, which is the legal gambling age in Indonesia. We do not knowingly collect personal information from anyone under 21 years old.
If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. If you believe a person under 21 has registered with gan89, please contact us immediately so we can investigate and take appropriate action.
Our KYC verification process, which requires a valid Indonesian ID card (KTP), is designed to prevent underage registration. We take age verification seriously and may request additional documentation if there is any doubt about a user's age.
gan89 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of gan89 after changes are posted constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints about this Privacy Policy or how gan89 handles your personal data, please contact our Data Protection Officer:
Email: [email protected] (displayed as plain text)
Live Chat: Available 24/7 through the gan89 platform
Response Time: We aim to respond to all privacy inquiries within 5 business days
When contacting us about privacy matters, please provide your account username (do not include your password) and a detailed description of your question or concern. For data access or deletion requests, we will verify your identity before processing the request.
While gan89 operates under international gaming licenses, we recognize that our primary user base consists of Indonesian residents. We have implemented specific practices to address Indonesian data protection considerations:
At gan89, protecting your personal information is not just a legal obligation—it's fundamental to maintaining your trust. We continuously invest in security technologies, train our staff on data protection best practices, and regularly audit our processes to ensure your data remains safe.
We believe in transparency: if you have any questions about how we use your information or want to exercise your privacy rights, we encourage you to reach out. Our dedicated privacy team is here to help.
Review our other policies or contact our support team with any privacy questions